Terms and Conditions

Last Updated: 12/01/2026

These Terms and Conditions apply to all bookings for Multi-Sports Camps, Holiday Camps, Parties, Xtreme Events and any other activities or events delivered by Multi-Sports (“we”, “us”, “our”).

By making a booking, you confirm that you have read, understood and agree to these Terms and Conditions.

1. Eligibility & Parental Responsibility

1.1 All bookings must be made by a parent or legal guardian aged 18 or over.

1.2 The parent/guardian confirms that the child being booked:

  • Is in good physical and mental health

  • Is fit to participate in physical activity

  • Has no condition that would prevent safe participation unless disclosed in advance

1.3 The parent/guardian agrees to provide full and accurate medical and emergency contact information at the time of booking.

1.4 You agree to remain contactable at all times during your child’s attendance and to arrange immediate collection if required due to illness, injury, or behaviour.

2. Medical Consent

2.1 In the event of illness or injury, you give consent for trained staff to administer appropriate first aid.

2.2 Where emergency treatment is required, you authorise Multi-Sports staff to seek medical treatment, including hospital treatment, if you cannot be contacted immediately.

2.3 Any medical conditions, allergies, additional needs or behavioural concerns must be declared at the time of booking.

3. Safeguarding & Child Protection

3.1 Multi-Sports operates in accordance with UK safeguarding legislation and statutory guidance, including:

  • The Children Act 1989 and 2004

  • Working Together to Safeguard Children

  • Keeping Children Safe in Education (where applicable)

3.2 We maintain a comprehensive Safeguarding and Child Protection Policy.

3.3 Any safeguarding concerns will be handled in line with our Safeguarding Policy and may be referred to appropriate authorities where necessary.

4. Behaviour Policy

4.1 All children are expected to behave respectfully towards staff and other participants.

4.2 We operate a zero-tolerance policy towards:

  • Bullying

  • Physical aggression

  • Dangerous or disruptive behaviour

  • Offensive or discriminatory language

  • Persistent refusal to follow safety instructions

4.3 If a child’s behaviour is deemed unsafe or seriously disruptive:

  • Parents/guardians will be contacted

  • The child may be required to be collected immediately

  • The child may be excluded from future sessions

4.4 No refund will be given if a child is sent home or excluded due to behaviour.

5. Attendance & Non-Attendance

5.1 Places are limited and allocated on a first-come, first-served basis.

5.2 Once a booking is confirmed, the place is reserved exclusively for your child.

5.3 No refund will be given for non-attendance, late arrival, or early collection for any reason.

5.4 If your child is sent home due to illness or behaviour, no refund will be provided.

6. Cancellations & Refunds

6.1 Parent/Guardian Cancellation
Refunds are not available once a booking has been made.

6.2 Cancellation by Multi-Sports
We reserve the right to cancel, amend or combine camps or sessions due to:

  • Low enrolment

  • Staff illness

  • Venue issues

  • Circumstances beyond our control

If Multi-Sports cancels a session, a refund will be issued. Booking fees charged by payment providers (e.g. PayPal or website transaction fees) may be deducted where applicable.

6.3 We are not liable for additional costs incurred (travel, accommodation, etc.).

7. Insurance & Liability

7.1 Multi-Sports holds appropriate Public Liability Insurance.

7.2 While every effort is made to ensure safety, participation in sport involves inherent risk.

7.3 Our insurance covers injury resulting from proven negligence.

7.4 We are not liable for:

  • Injuries sustained as part of normal sporting activity

  • Loss or damage to personal belongings

  • Accidents arising from failure to follow instructions

8. Photography & Media Consent

8.1 By booking, you grant permission for photographs or video footage of your child to be taken during activities.

8.2 Images may be used for:

  • Website promotion

  • Social media

  • Marketing materials

8.3 If you do not wish your child to be photographed, you must notify us in writing before attendance.

9. Data Protection & Privacy

9.1 Multi-Sports processes personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

9.2 Personal data is used for:

  • Booking administration

  • Emergency contact

  • Safeguarding

  • Legal compliance

9.3 Data is stored securely and not shared with third parties except where legally required.

9.4 Please refer to our separate Privacy Notice for full details.

10. Health & Safety

10.1 Multi-Sports operates in line with UK Health & Safety legislation including:

  • Health and Safety at Work Act 1974

  • Relevant risk assessment guidance

10.2 All activities are risk assessed.

10.3 Children must wear appropriate clothing and footwear suitable for sports participation.

11. Special Educational Needs & Disabilities (SEND)

11.1 We welcome children with additional needs where reasonable adjustments can be safely made.

11.2 Parents must disclose any additional support requirements at the time of booking.

11.3 Failure to disclose significant needs may result in withdrawal of the place if adequate supervision cannot be provided.

12. Amendments to Terms

12.1 Multi-Sports reserves the right to amend these Terms & Conditions at any time.

12.2 The most up-to-date version will always be available on our website.

13. Acceptance of Terms

By completing a booking, you confirm that:

  • You are the parent or legal guardian

  • You have read and understood these Terms and Conditions

  • You agree to abide by all policies, including Behaviour, Safeguarding and Privacy Policies

  • You accept the refund and exclusion policies